Shipping

SHIPPING INFORMATION

Order Processing:
Orders placed by 3 PM MDT Monday–Friday or 12 PM MDT on Saturdays will ship the same day. Orders placed after these cutoff times will ship the next business day. Please double-check your shipping address for accuracy before checkout, as changes cannot be made once the order begins processing.

Business Days:
We ship Monday through Saturday, excluding major holidays.

Shipping Options and Pricing:

  • Standard Shipping ($6.99):

    • Orders are processed Monday through Saturday during business hours (excluding holidays).
    • Includes a 90-day money-back guarantee and warranty.

  • Priority Shipping – Same Day ($9.99):

    • Same-day processing for orders placed during business hours Monday through Saturday (excluding holidays).
    • Includes a 90-day money-back guarantee and warranty.

Shipping Confirmation:
You’ll receive an email with your tracking details as soon as your order ships.

DELIVERY TIMES

United States:
Shipping times vary based on your location:

  • West Coast, Mountain Region, Midwest: 1–2 business days.
  • East Coast: 2–4 business days.

Canada:
Standard shipments typically arrive within 3–7 business days, though customs delays may occur.

TRACKING YOUR ORDER

All orders include tracking numbers to keep you updated on your delivery status. You’ll receive a tracking link via email after your order ships. Please note that tracking may take up to 48 hours to update. If there are no updates after 7 business days, contact us for assistance.

DUTIES, TAXES, AND OTHER FEES

For shipments to Canada, customs duties and taxes may apply. These fees are determined by Canadian customs and are the responsibility of the recipient. If a shipment is declined or returned due to unpaid fees, the customer will be responsible for associated costs. For more information, contact your local customs office.

LOST, STOLEN, OR DAMAGED PACKAGES

Power Pro Genius cannot be held liable for lost, stolen, or damaged packages. If tracking indicates your package was delivered but cannot be located, please contact the shipping carrier to file a claim.

ADDRESS ACCURACY

Ensure your shipping address is correct at checkout. Once processing begins, we cannot make changes to your address. Incorrect addresses cannot be retrieved or rerouted after the package has shipped.

WE VALUE YOUR FEEDBACK

At Power Pro Genius, we’re committed to enhancing your shopping experience. If you have any questions, feedback, or need assistance, please email us at support@powerprogenius.com or call 1-800-906-8410. Your satisfaction is our priority!