Refunds

Power Pro Genius Return Policy – 90-Day Money-Back Guarantee

At Power Pro Genius, your satisfaction is our priority. That’s why we offer a 90-day money-back guarantee from the date you receive your purchase. If you’re not completely satisfied, we’re happy to assist with returns or exchanges within this period.

Eligibility for a Return

  1. The product must be in brand-new, unused condition and in its original packaging.
  2. Packaging must be intact and returned in secure shipping.
  3. Returns must be sent to the return address provided by our customer service team.
  4. You must contact customer service to obtain an RMA# before returning the item.
  5. Unauthorized returns or returns outside the 90-day window may not be accepted.

Non-Returnable Items

  • Gift cards.
  • Downloadable software products.
  • Products returned damaged or missing parts not due to our error.
  • Pest control products containing active ingredients: For safety reasons, these items are non-returnable.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 14 days of receipt and provide proof of the issue. Once confirmed, we will replace the item at no additional cost.

Return Process

  1. Contact our support team to begin your return:
    📧 Email: support@powerprogenius.com
    📞 Phone: 1-800-906-8410 (Monday–Friday, 9 AM–5 PM EST)
    Our team will provide the return facility address and an RMA#.
  2. Ship the product to the following return address:

Return Address:
Power Pro Genius
1147 E Exchange St
Boise, ID 83716
United States

  1. Once your return is received and inspected, we’ll notify you of the approval or rejection of your return.

Refunds and Exchanges

  • Approved returns may be refunded or exchanged.
  • Refunds will be issued to the original payment method used at checkout. Please allow up to 30 days for the refund to reflect, depending on your payment provider.

Contact Power Pro Genius
📧 Email: support@powerprogenius.com
📞 Phone: 1-800-906-8410 (Monday–Friday, 9 AM–5 PM EST)

Mailing Address
Power Pro Genius
7345 W Sand Lake Rd, Ste 210 – Office 7521
Orlando, FL 32819
United States

Thank you for choosing Power Pro Genius! Your satisfaction is our top priority, and we’re here to help.