Return, Replacement & Warranty Policy
At Power Pro Genius, your satisfaction is our priority. We stand behind the quality of our products and offer clear, customer-friendly policies. All purchases are one-time only. We do not offer subscriptions or recurring charges.
60-Day Money-Back Guarantee
Every Power Pro Genius order includes a 60-day money-back guarantee.
- The 60-day period begins 24 hours after delivery is confirmed by the carrier
- Shipping time does not count toward the guarantee period
If you’re not satisfied for any reason, simply contact customer service within 60 days of confirmed delivery to request a refund. Approved refunds are processed promptly.
Free Replacements for Defects or Issues
If your item arrives damaged or does not work as expected, please contact us after delivery is received. We’ll take care of it and resolve the issue quickly, either with a replacement or a refund.
Journey Package Protection (Optional)
Journey Package Protection is an optional service offered at checkout for $4.95.
If selected, your order is protected against damage, loss, or theft during shipping transit. If your delivery is damaged, lost, or stolen while in transit, your order will be replaced at no additional cost in accordance with Journey’s coverage terms.
2-Year Extended Warranty Plan (Optional)
For $9.95 at checkout, customers may purchase an optional 2-Year Extended Warranty Plan, which extends coverage for up to 2 years from the delivery date.
This plan includes:
- Coverage for manufacturing defects and malfunctions under normal use
- Accidental damage protection
- Free replacement for covered issues
- Priority support with expedited handling
The plan does not cover misuse, neglect, unauthorized repairs, loss, theft, or cosmetic damage that does not affect functionality. Coverage applies only to the original purchaser and is non-transferable and non-refundable once shipped. This is a one-time purchase, not a subscription.
How to Request a Return, Replacement, or Warranty Claim
Contact Customer Service – Reach out to initiate a return, replacement, or warranty request.
Approval & Instructions – Once approved, we may provide return instructions or an RMA number if applicable.
Resolution – We’ll take care of the rest and process your refund or replacement promptly.
Support Options
Live Chat Support
Available 24/7
Fastest way to reach us
Email Support
📧 [email protected]
Phone Support
📞 +1-833-295-1090
Available 7 days a week, 8 AM – 8 PM EST
Return Address
Power Pro Genius
1147 E Exchange St
Boise, ID 83716
United States
We’re committed to making things right and keeping the process simple and fair. If you have any questions, our team is always here to help.