Return, Replacement & Warranty Policy
At Power Pro Genius, your satisfaction is our priority. We stand behind the quality of our products, which is why we offer a 60-day money-back guarantee starting 24 hours after delivery begins.
60-Day Money-Back Guarantee
Try your Power Pro Genius device risk-free. If you’re not satisfied for any reason, contact us within 60 days of delivery to request a full refund. Refunds are processed 24 hours after delivery begins to allow you time to test your device.
Free Replacements for Defects
If your item arrives damaged or does not work as expected, contact us within 14 days of delivery. We will send a replacement at no cost to you.
2-Year Extended Warranty Plan (Optional)
For $9.95 at checkout, you can purchase our optional 2-Year Extended Warranty Plan, which extends coverage for up to 2 years. This plan includes:
- Coverage for product defects and malfunctions under normal use
- Accidental damage protection
- Free replacement for covered issues
- Express replacement service with priority support
The plan does not cover misuse, neglect, unauthorized repairs, loss, theft, or cosmetic damage that does not affect function. Coverage applies only to the original purchaser and is non-transferable and non-refundable once shipped.
🔄 How to Request a Return, Replacement, or Warranty Claim
- Contact Support First – You’ll need an RMA# (Return Merchandise Authorization) before sending anything back.
- Follow Instructions – Our team will provide full instructions and the return address.
- We’ll Handle the Rest – Once your return is received and reviewed, we will process your refund or send a replacement.
🧾 Support Options
📩 Email Support
[email protected] (fastest way to reach us, 24/7)
💬 Live Chat
7 days a week, 8 AM – 8 PM EST
📞 Phone Support
+1-833-295-1090, 7 days a week, 8 AM – 8 PM EST
📍 Return Address
Power Pro Genius
1147 E Exchange St
Boise, ID 83716
United States
We’re committed to making things right — reach out anytime, we’re here to help.