Refund Policy
Power Pro Genius Return & Replacement Policy – 60-Day Money-Back Guarantee
At Power Pro Genius, we stand behind the quality of our products and your satisfaction is our priority. That’s why we offer a 60-day money-back guarantee from the date your order is delivered. If you’re not happy with your purchase for any reason, simply reach out — we’re here to help.
📦 Returns & Replacements Made Easy
60-Day Money-Back Guarantee
Try your Power Pro Genius product risk-free. If it’s not right for you, we’ll process a refund or exchange within 60 days of delivery.
Free Replacements for Defects
If your item arrives damaged or doesn’t work as expected, contact us within 14 days of receiving it. We’ll ship a replacement at no cost to you.
🔄 How to Request a Return or Replacement
- Contact Support First – You’ll need an RMA# (Return Merchandise Authorization) before sending anything back.
- We’ll Provide Full Instructions – Once approved, our team will guide you through the next steps and share the return address.
- We’ll Take Care of the Rest – Once your return arrives and is reviewed, we’ll process your refund or send a replacement.
🧾 Need Help? We’re Here for You
📩 Email Support
The fastest way to reach us: reply to your order confirmation
or email us at [email protected]
🕒 Available 24/7 for order-related support.
💬 Live Chat
Need quick help? Start a live chat with a real support specialist.
🕘 Monday–Friday, 9 AM – 6 PM EST
👉 Start a Live Chat Now
📞 Phone Support
Prefer to speak with someone? Give us a call at +1-866-239-2816 🕗 Open 7 days a week, 8 AM – 8 PM EST
📍 Return Address
Power Pro Genius
1147 E Exchange St
Boise, ID 83716
United States
We’re committed to making things right. Reach out anytime — we’re here to help.