At Power Pro Genius, we want to make your shopping experience as smooth as possible. If you need to cancel your order, please review our policy below:

Order Cancellation Window:

You may cancel your order within 4 hours of placing it, provided the order has not yet been processed or shipped.

Extended Cancellation Assistance:

If more than 4 hours have passed but it is still within 24 hours of your order, we will do our best to work with our warehouse and USPS to stop the shipment and process your cancellation and full refund. While we cannot guarantee cancellation beyond the initial 4 hours, we will make every effort to assist you.

Once Tracking Notification is Sent:

After your order has shipped and you receive a tracking notification, we are no longer able to cancel the order.

How to Request a Cancellation:

Email Support

Prefer to write to us? Reach us anytime at [email protected]

Available 24/7 — we respond within 24 hours.

Phone Support

Want to speak with someone? Call us at +1-833-295-1090

Available 7 days a week, 8 AM – 8 PM EST

Refunds:

If your cancellation is approved, a full refund will be issued to your original payment method as quickly as possible.

If Cancellation Is Not Possible:

If your order cannot be canceled because it has shipped, you can still take advantage of our 60-Day Money-Back Guarantee. Please see our Returns Policy for details on how to return your product for a refund or exchange.

We’re here to help and will do our best to accommodate your cancellation requests within these timeframes.